Case Details

Awesome Image

Case Info

  • Client
    Just
  • Category
    Agile Consulting; Service/Change management
  • Location
    Reigate, United Kingdom

Just

Originally established in 2004 as “Just Retirement" Just specialise in retirement products and services, with the aim of helping people achieve a better, later life. Just Group is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Challenge

Just had been using an external platform solution since 2015, operating eight current environments across their production and complex change portfolios. Our challenge was to improve stability and accuracy and reduce time to deploy across multiple Platform environments, while reducing environmental defects and increasing confidence in deployment and transition to production.

Approach

Platform action were engaged to provide expert resources in the form of a managed services agreement to manage and oversee their change control and environment processes. Coordinating the change and release processes as well as ensuring appropriate testing / assurance is a complex and skilled process, especially when linked to a third party supplier. We took full accountability for a complex environment mapping, change control assessment and liaison with the platform vendor.

Outcome

We successfully delivered a managed service with continuous improvement to ensure automation, increasing efficiency and delivering fewer defects. This stable platform assured a focus on genuine issues as the time and cost of ‘phantom’ environmental issues were reduced. As a result of effective data refresh and environment deployment processes, we built trusted environments for the client that underpin testing for a confident and quick delivery of change. Testing effort has been scaled back as a result and working practices with the Vendor have improved significantly.

Just

What they said

Awesome Image