Aegon

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Case Info

  • Client
    Aegon
  • Category
    Platform consulting, Agile consulting, Agile tooling, Customer Experience, Service/change management, Resource augmentation, Quality Assurance
  • Location
    Edinburgh, United Kingdom

Aegon platform development

Aegon is one of the world’s leading providers of life insurance, pensions and asset management. Starting life as Scottish Equitable in 1831 and evolving its brand over the years, they have combined a strong UK heritage with Aegon’s global strength, while staying committed to their original purpose; to help people take responsibility for their future and achieve a lifetime of financial security.

Challenge

To develop a business-led roadmap of platform developments that fitted a quart into a pint pot with the full support of the Executive.

Aegon was faced with unprecedented demands from operational changes to increase efficiency and the quality of the customer experience, propositional changes driven by market demands and, finally, legislation changes.

Approach

The gap between demand and delivery capacity was such that the operational and proposition work streams had to be challenged at a fundamental level to ensure the stated requirements were valid and the proposed approach the most cost effective.

Outcome

We developed the business roadmap over a number of months and built consensus around a series of innovations that allowed the core functionality to be built over a series of releases.

We developed and delivered a cost-effective, business-led roadmap of platform developments.

Aegon

What they said

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